FAQ
Frequently asked questions:
1. How quickly do you deliver the products? We deliver products every day. We will do our best to ensure that you receive the products as soon as possible!
Products in stock are normally delivered within 3-14 business days.
You will receive a notification in the e-mail confirmation if the delivery time or the information on the home page differs. You always have the right to make changes or cancel the transaction.
2. Why is my order by invoice or partial payment not accepted? Klarna Oy takes care of invoicing our private customers. We cannot influence the credit check performed by Klarna.
If you have questions regarding invoicing, you can contact Klarna: 09- 425 99 77 (9-18 on weekdays), info@klarna.fi
You can always choose another payment method, e.g. credit card or cash on delivery.
3. Where will my package be delivered? We deliver orders as a postal package. We deliver parcels via Parcel contact. With this delivery method, your package is delivered directly to your door. All shipments are insured and can be tracked with a tracking number.
4. What does the delivery cost?
Delivery costs depend on the country of delivery and the total weight of the delivered products. The delivery costs are shown in the shopping cart before the order is accepted.
5. How do I pay?
We offer several convenient payment methods to make ordering from us as easy as possible.
You can find more detailed information about our payment options: https://www.drivos.com/payment
6. How do I know that my order has arrived at the Drivos online store?
You will automatically receive an order confirmation by e-mail when we have received your order. You will also receive a delivery confirmation by email when your order has been placed for delivery. The confirmation contains the shipment ID and a link to track the shipment.
7. Where is my package? How can I track the shipment?
We send all orders via Posti. You will be sent an e-mail with a shipment ID and a link to track the shipment.
If you haven't received an email, you should first check your spam folder, if the email has ended up there for some reason. If you have entered the wrong email address, or the email has not arrived for some reason, you can contact our customer service.
8. Why haven't I received a notification about the package's arrival?
When you order from the Drivos online store, you will be notified of the package's arrival by text message, which is faster than by letter. This way you can pick up your package earlier!
The text message notification works like this: - Enter the correct mobile phone number when placing the order. - You will receive a text message on the same day when the package arrives at the post office. - If you do not pick up the package within three days, you will be sent a reminder via text message. - If you do not pick up the package within nine days, you will be sent a reminder by letter. - Remember that you must have your ID with you when you pick up the package.
9. How do I return or exchange?
You always have a 14-day right of return when the product is unused and in its original packaging.Find out more about return & exchange conditions here.
10. Can I cancel the order?
Take contact customer service, if you want to cancel your order. Unfortunately, cancellation is not possible if the order has already been packed/shipped.
11. How do I act if the product is defective?
Check the products you ordered immediately after you have received your order. Contact the post office if the package is damaged. Keep the receipt in case of complaints.
We check the products before delivery, but if despite this you are delivered defective/wrong products, we ask you to contact us customer service, so that we can exchange the product.
12. What do I do if I receive the wrong product?
We check the products before delivery, but if you receive defective/wrong products despite this, please contact customer service, so that we can exchange the product.
Always check the suitability of spare parts before installation. We are not responsible for any damage caused by the connection of the installation if the product is wrong. Possible compensation for a wrong or wrongly delivered product is its purchase price.
13. What do I do if the package is damaged or lost during transport?
We are responsible for transport risks, i.e. if the product is damaged or lost during transport. You are responsible for return shipping.
14. What happens if I don't pick up the package?
If you do not want the products you ordered, you must pick up the package and send it back to us or ask the post office to return the package.
15. What if the product is not in stock?
You will be sent an e-mail notification about late products. As a customer, you always have the right to make changes to the order or cancel the transaction if the delivery is late. We will do our best so that you get the products as soon as possible. If the supplier does not fulfill our delivery conditions, we may have to cancel the order. We do not pay compensation for late delivery.
16. What do I do if I have questions regarding the invoice or installment?
Klarna Oy is responsible for invoicing private customers. If you have any questions regarding invoicing, you can contact Klarna: 09-425 99 771 (9-18 on weekdays), info@klarna.fi.
17. Pre-order products?
Pre-ordered products are products from the future collection, which upon arrival are immediately sent to pre-ordered parties. The delivery times of pre-ordered products are always estimated delivery times, so we cannot ensure the exact delivery time. Please note that not all pre-ordered products or product variations may be sold at all. If the consumer has pre-ordered a product that is not available for sale, we will inform the consumer personally in this situation and agree on exchange possibilities.
THE STATUS OF THE ORDER
You can track the status of your order here.