Delivery and return
Delivery methods and delivery costs
We deliver to: Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Germany, Kazakhstan, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Russia. If delivery is not already possible to your country, you can ask for a delivery offer by email [info@drivos.com] or with this form.
Delivery costs are affected by shipping, as well as possible customs costs. The weight of the package to be sent can also affect the delivery costs.
Delivery Parcel Connect
The delivery time varies from three to eight working days, depending on the country. Doorstep delivery.
Exchange and return conditions
We offer a 14-day exchange and return right for unused products .The right to exchange and return only applies to unused and salable products. The products must be returned in their original condition. The products to be returned must be in the original packaging and must not contain animal hair, cosmetic residues, etc.
No right of return:
- Electrical products such as CDI units, ignition accessories, valve adjustment pieces and nozzles
- Spare parts that cannot be used as new.
For returns, we charge €7 handling and delivery costs. Please note that we do not refund payment method/delivery costs.
Exchange: You can exchange the product once free of charge using customer return. For the following product exchanges, we charge handling and mailing costs of €15.
Uncollected shipment:
We charge €25 for uncollected shipments. This covers the handling and mailing costs of the shipment.
Cancelling the order
The products have a 14-day return right from the moment of receiving the shipment. The consumer must always and separately notify the seller of the cancellation of the order. You can cancel your order either by calling or using this form.
Business customers are obliged to return and exchange products ordered from the online store at their own expense, delivered to Drivos Oy's place of business (not to be picked up from Matkahuolto or Posti). Transports returned at Drivos Oy's expense will be charged to the customer.
Warranty conditions
We follow the warranty terms and conditions specified by the product manufacturers and importers in the product warranty terms. Before processing the warranty, the consumer must always separately inform the seller about the warranty situation by e-mail or with this form. In the warranty notice, tell us exactly what is wrong with the product/you suspect is wrong and attach pictures of the defect so that we can deal with the matter quickly.
If the warranty processing, as well as the inspection of the product's possible defect, is carried out without reason or on the basis of reasons outside the warranty conditions - in such a situation, the consumer is personally responsible for the costs caused by the warranty processing.
Note!
The category also includes parts that are not legal to use in road traffic. The customer himself is responsible for the suitability of the products he orders for road traffic use in his own vehicle or vehicle class.
Drivos Oy reserves the right to price changes, errors in product descriptions and sold-out products. The products may differ from the product image.